Director, Membership Retention

Company Name:
Jan Osburn
Title: Director, Membership Retention
Location: Norfolk, VA
The Director, Membership Retention will provide coordination and leadership to retention initiatives across the organization. We are a private, non-profit, membership organization comprised of more than 1,500 business enterprises, civic organizations, educational institutions and individuals. This position is responsible for retaining members by communicating the benefits and providing detailed information on various programs offered orienting the client to the organization.

Key Job Elements:
Identify and drive regional retention strategies that directly support the organizations Strategic Plan, metrics and goals.
Provide training, resources, coordination and support to account executives.
Support development of retention initiatives with collection and analysis of data necessary for evidence-based decision making and to periodically evaluate all retention activities.
Develop analytic tools to provide visibility specifically into the "at risk" population and work cross-functionally to foster the development and implementation of programs to serve this population.
Provide executive leadership with research and analysis of 'industry' practices in the public, private and for-profit sectors in the area of advising and retention.
Provide recommendations on Ai retention operations as appropriate.
Bachelor's degree, preferred
Combined experience/education as substitute for minimum education
3 - 5 years' experience in sales, retention, fundraising, or campaigns to drive membership.
Experience in membership, annual giving, or subscriber-based nonprofit organizations preferred.
Exceptional written, verbal, phone and presentation skills
Ability to quickly learn new processes
Proficiency in Microsoft Office
Ability to work under pressure, organize and prioritize responsibilities
Passion for customer service and sales-driven environment

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