Practice Administrator
Description:
CAN Community Health, one of the nation's largest providers of HIV Services, has an exciting opportunity for a Practice Administrator to manage our Norfolk, VA clinic.
We are looking for someone who is passionate about serving the needs of individuals impacted by HIV and other infectious diseases. You will become part of our professional team that drives home our Company's Mission and Values. We offer a good quality of life with an excellent daytime schedule, competitive pay with a bonus plan, premiere benefits package with a retirement plan with a generous company matching contribution. We have received recognition in 2023, 2022, 2021, 2019, & 2018 NPT's Best Non-Profit to Work for Award.
CAN is a Drug-Free Workplace. All potential hires will be required to take and clear a pre-employment drug screen upon job offer.
Starting Rate: $75K to $85K based on experience.
You can find out more about us by visiting our website at www.cancommunityhealth.org. Apply Today!
Statement of Purpose: This position is responsible for performing managerial, administrative, and facility support duties under the direction of the Sr. Director and Regional Director of Clinical Operations. The position will support in the development and implementation of organizational strategies, policies, and practices and will relay all necessary support to all departments. They will direct, coordinate, and integrate practice resources to meet both short-term and long-term facility and organizational goals. This individual will assist in the implementation and enforcement of policies and procedures, onboard and train staff on new policies and processes, ensure compliance, report issues, and recommend solutions. They will also work closely with the staff and providers to ensure location compliance with applicable regulatory standards. (e.g., OSHA, DOH, DOL, HIPAA, etc.)
Career Path: Practice Administrators manage a varying degree of work depending on the size and scope of location(s) they oversee. There are three Practice Administrator levels: PA I, PA II, PA III. A level and salary are assigned based on the number of providers in the site, how many sites they oversee, and how many visits are processed (checked out) through the clinics each year. A Practice Administrator can directly affect their career path (level) based on their work to increase the size and scope of their clinic(s). Levels are reviewed annually as part of the annual review/merit cycle.
CAN Values:
Recognize and affirm the unique and intrinsic worth of each individual.
Treat all those we serve with compassion and kindness.
Act with absolute honesty, integrity, and fairness in the way I conduct my business and the way I live my life.
Trust my colleagues as valuable members of our healthcare team and pledge to treat one another with loyalty, respect, and dignity.
Primary Tasks:
Promote and practice with integrity CAN Community Health, Inc.'s mission, vision, and values as listed above
Complies and enforces all established CAN policies and procedures
Directly responsible for all day-to-day operations. Oversees support staff including Patient Experience Experts, HIM (medical records), Nurse Team Leads and all Clinical team members
Responsible for delegation of work and staffing hours
Oversight of front-end revenue cycle functions; including reconciliation of daily collections
Responsible for clinical performance. Processes reports to improve clinical operations (MIPS, Press Ganey, Referrals, Lapse in Care, etc.)
Work with other Practice Administrators to share best practices and process improvement efforts
Act as a liaison between staff, provider(s) and all departments located within the clinic(s).
Oversight of clinic supplies and equipment
Manage provider schedules and patient appointments in EMR
Coordinate related activities between direct and indirect departments to ensure a collaborative working environment
Act as a liaison between internal and external stakeholders to ensure satisfactory experience (s)
Interview and assist HR in interviewing and onboarding new hires
Assist with scheduling required training and measure proficiency to ensure knowledge of all workflows
Conduct employee coaching and reviews and provides appropriate constructive feedback or disciplinary action and training when necessary
Attend and actively participate in all required trainings and meetings
Anticipate needs and set priorities to handle a changing environment
Review, approve, and submit payroll on time
Support Patient Care Coordinator and activities around the 340B Pharmacy Program
20. Participate in monitoring site visits, audits and other related activities as directed
21. Support short and long-term planning activities including but not limited to marketing and outreach to new physicians, new practice locations, and new services to the community
22. Assist with reviewing and planning for equipment and facility maintenance needs
23. Proactively maintain knowledge of state and federal regulations and guidelines
24. Maintain confidentially regarding patient and/or family in accordance with professional and departmental standards
Secondary Tasks:
Perform other duties as assigned by Director of Operations
Work with agency partners to design and implement strategic marketing plans
Requirements:Physical Requirements:
Frequent bending, stooping, and standing
Visual and auditory acuity
Frequent sitting and walking for extended periods of time
Required Training:
New Employee Orientation
Annual OSHA & HIPAA
Stericycle DOT Training
Education/Professional:
At least five years of experience as a Medical Practice Manager, or equivalent combination of work experience and education
Knowledge, Skills and Abilities Required:
Ability to work with minimal supervision
Ability to effectively communicate both written, verbally
Ability to give and receive information over the telephone
Ability to effectively utilize problem-solving and decision-making techniques
Ability to make effective judgments and decisions based on objective criteria
Strong work ethics
Demonstrated leadership abilities, including team building
Knowledge of EMR system
Excellent communication and interpersonal skills and a collaborative management style
Excellent Computer skills and proficiency in Microsoft Office (EXCEL, VISIO, Word, PowerPoint)
Excellent people skills, open to direction and commitment to get the job done
Ability to tactfully interact with diverse personalities
Promote teamwork, productivity, and delivery of high-quality care
High comfort working in a diverse, busy environment with changing priorities
Knowledge of HIV medical terminology, procedures, medications, and treatment practices
Machines/Equipment and Tools Used:
Standard office equipment including computers, fax machines, copiers printers, telephones etc.
Operate motor vehicle
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of an employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Responsible to: Director of Clinical Operations
CAN is an equal opportunity employer that is committed to diversity and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.
PI34e80a9c9f04-25401-33627686Estimated Salary: $20 to $28 per hour based on qualifications.
CAN Community Health, one of the nation's largest providers of HIV Services, has an exciting opportunity for a Practice Administrator to manage our Norfolk, VA clinic.
We are looking for someone who is passionate about serving the needs of individuals impacted by HIV and other infectious diseases. You will become part of our professional team that drives home our Company's Mission and Values. We offer a good quality of life with an excellent daytime schedule, competitive pay with a bonus plan, premiere benefits package with a retirement plan with a generous company matching contribution. We have received recognition in 2023, 2022, 2021, 2019, & 2018 NPT's Best Non-Profit to Work for Award.
CAN is a Drug-Free Workplace. All potential hires will be required to take and clear a pre-employment drug screen upon job offer.
Starting Rate: $75K to $85K based on experience.
You can find out more about us by visiting our website at www.cancommunityhealth.org. Apply Today!
Statement of Purpose: This position is responsible for performing managerial, administrative, and facility support duties under the direction of the Sr. Director and Regional Director of Clinical Operations. The position will support in the development and implementation of organizational strategies, policies, and practices and will relay all necessary support to all departments. They will direct, coordinate, and integrate practice resources to meet both short-term and long-term facility and organizational goals. This individual will assist in the implementation and enforcement of policies and procedures, onboard and train staff on new policies and processes, ensure compliance, report issues, and recommend solutions. They will also work closely with the staff and providers to ensure location compliance with applicable regulatory standards. (e.g., OSHA, DOH, DOL, HIPAA, etc.)
Career Path: Practice Administrators manage a varying degree of work depending on the size and scope of location(s) they oversee. There are three Practice Administrator levels: PA I, PA II, PA III. A level and salary are assigned based on the number of providers in the site, how many sites they oversee, and how many visits are processed (checked out) through the clinics each year. A Practice Administrator can directly affect their career path (level) based on their work to increase the size and scope of their clinic(s). Levels are reviewed annually as part of the annual review/merit cycle.
CAN Values:
Recognize and affirm the unique and intrinsic worth of each individual.
Treat all those we serve with compassion and kindness.
Act with absolute honesty, integrity, and fairness in the way I conduct my business and the way I live my life.
Trust my colleagues as valuable members of our healthcare team and pledge to treat one another with loyalty, respect, and dignity.
Primary Tasks:
Promote and practice with integrity CAN Community Health, Inc.'s mission, vision, and values as listed above
Complies and enforces all established CAN policies and procedures
Directly responsible for all day-to-day operations. Oversees support staff including Patient Experience Experts, HIM (medical records), Nurse Team Leads and all Clinical team members
Responsible for delegation of work and staffing hours
Oversight of front-end revenue cycle functions; including reconciliation of daily collections
Responsible for clinical performance. Processes reports to improve clinical operations (MIPS, Press Ganey, Referrals, Lapse in Care, etc.)
Work with other Practice Administrators to share best practices and process improvement efforts
Act as a liaison between staff, provider(s) and all departments located within the clinic(s).
Oversight of clinic supplies and equipment
Manage provider schedules and patient appointments in EMR
Coordinate related activities between direct and indirect departments to ensure a collaborative working environment
Act as a liaison between internal and external stakeholders to ensure satisfactory experience (s)
Interview and assist HR in interviewing and onboarding new hires
Assist with scheduling required training and measure proficiency to ensure knowledge of all workflows
Conduct employee coaching and reviews and provides appropriate constructive feedback or disciplinary action and training when necessary
Attend and actively participate in all required trainings and meetings
Anticipate needs and set priorities to handle a changing environment
Review, approve, and submit payroll on time
Support Patient Care Coordinator and activities around the 340B Pharmacy Program
20. Participate in monitoring site visits, audits and other related activities as directed
21. Support short and long-term planning activities including but not limited to marketing and outreach to new physicians, new practice locations, and new services to the community
22. Assist with reviewing and planning for equipment and facility maintenance needs
23. Proactively maintain knowledge of state and federal regulations and guidelines
24. Maintain confidentially regarding patient and/or family in accordance with professional and departmental standards
Secondary Tasks:
Perform other duties as assigned by Director of Operations
Work with agency partners to design and implement strategic marketing plans
Requirements:Physical Requirements:
Frequent bending, stooping, and standing
Visual and auditory acuity
Frequent sitting and walking for extended periods of time
Required Training:
New Employee Orientation
Annual OSHA & HIPAA
Stericycle DOT Training
Education/Professional:
At least five years of experience as a Medical Practice Manager, or equivalent combination of work experience and education
Knowledge, Skills and Abilities Required:
Ability to work with minimal supervision
Ability to effectively communicate both written, verbally
Ability to give and receive information over the telephone
Ability to effectively utilize problem-solving and decision-making techniques
Ability to make effective judgments and decisions based on objective criteria
Strong work ethics
Demonstrated leadership abilities, including team building
Knowledge of EMR system
Excellent communication and interpersonal skills and a collaborative management style
Excellent Computer skills and proficiency in Microsoft Office (EXCEL, VISIO, Word, PowerPoint)
Excellent people skills, open to direction and commitment to get the job done
Ability to tactfully interact with diverse personalities
Promote teamwork, productivity, and delivery of high-quality care
High comfort working in a diverse, busy environment with changing priorities
Knowledge of HIV medical terminology, procedures, medications, and treatment practices
Machines/Equipment and Tools Used:
Standard office equipment including computers, fax machines, copiers printers, telephones etc.
Operate motor vehicle
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of an employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Responsible to: Director of Clinical Operations
CAN is an equal opportunity employer that is committed to diversity and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.
PI34e80a9c9f04-25401-33627686Estimated Salary: $20 to $28 per hour based on qualifications.
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