Sentara
Sentara Health is currently recruiting for an In-Person, Full-Time Day ShiftCustomer Service Representative.
For the Consolidated Medical Group department at Sentara Patient Accounting.
Primarily responsible for handling incoming calls to effectively address eligibility, claim, and payment issues.
May be required to provide off-phone assistance to customers and department leadership.
Ability to work in a fast-paced environment to assist callers and update billing information, establish payment plans, screen callers for financial assistance, and resolve charge and payment inquiries.
Ability to work in a fast-paced contact center handling incoming calls pertaining to payment resolution and patient inquiries.
Must possess good listening skills and be able to communicate verbally with callers in a clear, concise, and professional manner.
Required
Experience:
1 year Healthcare Work ExperienceHigh School DiplomaSentara is a Virginia and Southeast North Carolina-based large healthcare provider that has been in business for over 131 years.
More than 500 sites of care, including 12 acute care hospitals with a continued employment philosophy! Sentara has eleven Acute Care Facilities across the state of Virginia and one in Northeastern North Carolina; the people of the communities that we serve have nominated Sentara Employer of Choice for over 10 years.
U.
S.
News and Report recognize Sentara as having the Best Hospitals for 15
years.
Sentara
Benefits:
Sentara employees strive to make our communities healthier places to live.
We're setting the standard for medical excellence within a vibrant, creative, and highly productive workplace.
For more information about our employee benefits, Benefits - Sentara (sentaracareers.
com)Join our team, where we are committed to quality healthcare, improving health every day, and provide the opportunity for training, development, growth!Keywords:
CSR, customer service, call center, insurance verification, claims, Monster, Talroo-NCP and Entry Level, medical billing, medical administrative assistantPrimarily responsible for handling incoming calls to effectively address eligibility, claim, and payment issues.
May be required to provide off-phone assistance to customers and department leadership.
Ability to work in a fast-paced environment to assist callers and update billing information, establish payment plans, screen callers for financial assistance, and resolve charge and payment inquiries.
Ability to work in a fast-paced contact center handling incoming calls pertaining to payment resolution and patient inquiries.
Must possess good listening skills and be able to communicate verbally with callers in a clear, concise, and professional manner.
A total of one year of experience across one or more of the following areas:
healthcare setting billing or resolving insurance accounts receivable, adjudicating insurance claims, pre-registering or registering patients for healthcare services, handling inbound calls in a customer service call center, or providing customer service to the general public in a non-healthcare setting.
A healthcare certification from an accredited program or an Associate or Bachelor degree may be substituted for one year of experience.
High School Grad or EquivalentHealthcare 1 yearWritingTime ManagementTechnology/ComputerSpeakingReading ComprehensionMathematicsCoordinationSocial PerceptivenessCommunicationService OrientationActive ListeningActive LearningAbout the Company:
SentaraSentara Healthcare employees strive to make our communities healthier places to live, and we're setting the standard for medical excellence within a vibrant, creative, and highly productive workplace.
Sentara hospitals, programs, and employees are consistently recognized for innovation, clinical achievements, and overall excellence.
Company Size:
10,000 employees or moreIndustry:
Healthcare ServicesFounded:
0Website:
https:
//www.
sentara.
com/aboutus/careers.
Estimated Salary: $20 to $28 per hour based on qualifications.
For the Consolidated Medical Group department at Sentara Patient Accounting.
Primarily responsible for handling incoming calls to effectively address eligibility, claim, and payment issues.
May be required to provide off-phone assistance to customers and department leadership.
Ability to work in a fast-paced environment to assist callers and update billing information, establish payment plans, screen callers for financial assistance, and resolve charge and payment inquiries.
Ability to work in a fast-paced contact center handling incoming calls pertaining to payment resolution and patient inquiries.
Must possess good listening skills and be able to communicate verbally with callers in a clear, concise, and professional manner.
Required
Experience:
1 year Healthcare Work ExperienceHigh School DiplomaSentara is a Virginia and Southeast North Carolina-based large healthcare provider that has been in business for over 131 years.
More than 500 sites of care, including 12 acute care hospitals with a continued employment philosophy! Sentara has eleven Acute Care Facilities across the state of Virginia and one in Northeastern North Carolina; the people of the communities that we serve have nominated Sentara Employer of Choice for over 10 years.
U.
S.
News and Report recognize Sentara as having the Best Hospitals for 15
years.
Sentara
Benefits:
Sentara employees strive to make our communities healthier places to live.
We're setting the standard for medical excellence within a vibrant, creative, and highly productive workplace.
For more information about our employee benefits, Benefits - Sentara (sentaracareers.
com)Join our team, where we are committed to quality healthcare, improving health every day, and provide the opportunity for training, development, growth!Keywords:
CSR, customer service, call center, insurance verification, claims, Monster, Talroo-NCP and Entry Level, medical billing, medical administrative assistantPrimarily responsible for handling incoming calls to effectively address eligibility, claim, and payment issues.
May be required to provide off-phone assistance to customers and department leadership.
Ability to work in a fast-paced environment to assist callers and update billing information, establish payment plans, screen callers for financial assistance, and resolve charge and payment inquiries.
Ability to work in a fast-paced contact center handling incoming calls pertaining to payment resolution and patient inquiries.
Must possess good listening skills and be able to communicate verbally with callers in a clear, concise, and professional manner.
A total of one year of experience across one or more of the following areas:
healthcare setting billing or resolving insurance accounts receivable, adjudicating insurance claims, pre-registering or registering patients for healthcare services, handling inbound calls in a customer service call center, or providing customer service to the general public in a non-healthcare setting.
A healthcare certification from an accredited program or an Associate or Bachelor degree may be substituted for one year of experience.
High School Grad or EquivalentHealthcare 1 yearWritingTime ManagementTechnology/ComputerSpeakingReading ComprehensionMathematicsCoordinationSocial PerceptivenessCommunicationService OrientationActive ListeningActive LearningAbout the Company:
SentaraSentara Healthcare employees strive to make our communities healthier places to live, and we're setting the standard for medical excellence within a vibrant, creative, and highly productive workplace.
Sentara hospitals, programs, and employees are consistently recognized for innovation, clinical achievements, and overall excellence.
Company Size:
10,000 employees or moreIndustry:
Healthcare ServicesFounded:
0Website:
https:
//www.
sentara.
com/aboutus/careers.
Estimated Salary: $20 to $28 per hour based on qualifications.
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