Account Representative
Michael Wayne Investment Cois a well-established, sub-prime automotive finance company, in the Norfolk, VA area, recruiting a full-time Account Representative with friendly customer service skills, to join our loan servicing department teamThe position requires someone with a high level of professionalism and communication skills to work in a fast paced and changing work environment, find amicable solutions to collections related issues and provide the highest level of customer service possibleIdeal candidates will possess effective communication, interpersonal, time-management, and organizational skills with a high attention towards detail.
We offer a competitive salary and incentive compensation package, as well as attractive benefits to our valued employeesOur office is a professional environment and our employees are required to dress in business casual attireSchedules vary based on our hours of operations, Monday-Friday, 8:
00am-7:
00pm and Saturdays 9:
00am-4:
00pm.
Duties and responsibilities include, but are not to the following:
oCounseling customers regarding the status of their account and assist in providing resolutions on all incoming and outgoing phone contacts.
oAnswering high volume inbound and outbound telephone calls, while simultaneously typing and navigating computer programs in an efficient manner.
oPerforming skip tracing and establishing contact with customers.
oAchieving various goals for servicing accounts without ever sacrificing quality or service and consistently representing the company in a professional manner.
oOperating with a customer service mindset; identify customer needs, adjust approach based on customer needs, have a helpful and courteous attitude; demonstrate initiative and creativity in balancing customer and business needs.
oFlexibility to work extended hours with minimal notice during periods of heavy work load.
Once fully trained on site, the candidate will work remotely from home.
We are an Equal Employment Opportunity Employer and maintain a drug-free environmentAll applicants may be subject to background checksPlease respond to this ad and send resume.
Job Type:
Full-time
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insuranceSchedule:
8 hour shiftWork Location:
In person Recommended Skills Automotive Industry Business Requirements Communication Coordinating Creativity Customer Demand Planning Estimated Salary: $20 to $28 per hour based on qualifications.
We offer a competitive salary and incentive compensation package, as well as attractive benefits to our valued employeesOur office is a professional environment and our employees are required to dress in business casual attireSchedules vary based on our hours of operations, Monday-Friday, 8:
00am-7:
00pm and Saturdays 9:
00am-4:
00pm.
Duties and responsibilities include, but are not to the following:
oCounseling customers regarding the status of their account and assist in providing resolutions on all incoming and outgoing phone contacts.
oAnswering high volume inbound and outbound telephone calls, while simultaneously typing and navigating computer programs in an efficient manner.
oPerforming skip tracing and establishing contact with customers.
oAchieving various goals for servicing accounts without ever sacrificing quality or service and consistently representing the company in a professional manner.
oOperating with a customer service mindset; identify customer needs, adjust approach based on customer needs, have a helpful and courteous attitude; demonstrate initiative and creativity in balancing customer and business needs.
oFlexibility to work extended hours with minimal notice during periods of heavy work load.
Once fully trained on site, the candidate will work remotely from home.
We are an Equal Employment Opportunity Employer and maintain a drug-free environmentAll applicants may be subject to background checksPlease respond to this ad and send resume.
Job Type:
Full-time
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insuranceSchedule:
8 hour shiftWork Location:
In person Recommended Skills Automotive Industry Business Requirements Communication Coordinating Creativity Customer Demand Planning Estimated Salary: $20 to $28 per hour based on qualifications.
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