Customer service representative
Norfolk, VA Norfolk, VA Contract Contract $22 an hour $22 an hour 15 hours ago 15 hours ago 15 hours ago o High Level Project Overview:
monitor and dispatch outage trouble calls, analyze outage calls that come in to determine location of problem, prioritize all emergency work, outage and non-outage work for first responders, talk with customers to determine power issues they are having.
What are the top (at least 3 if possible) must have skill sets (technical/functional) which are required? 1) multi-tasking (handling changing priorities constantly) 2) computer based skills (all Windows applications, typing, etc.
) 3) good customer service skills (talking to customers) 4) data analysis (review multiple information sources to determine appropriate action) What are the top nice to have skill sets? o Dispatch skills (call centers, 911 operations centers, utilities, etc.
) What soft skill requirements do you have (team fit and personality requirements)? o Looking for energetic and personable candidates who have a good customer service personality that can talk with customers and field workers all day with a good attitude even during stressful or busy times.
Being coachable/trainable because there is so much to learn with this position.
What education and certifications/licensures are required? o High School Graduate / GED Job Type:
Contract Pay:
$22.
00 per hour Expected hours:
40 per week Experience level:
1 year Shift:
Morning shift Weekly day range:
Monday to Friday Work setting:
In-person Application Question(s):
Do you have experience dispatch centers, Utility Dispatch Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
monitor and dispatch outage trouble calls, analyze outage calls that come in to determine location of problem, prioritize all emergency work, outage and non-outage work for first responders, talk with customers to determine power issues they are having.
What are the top (at least 3 if possible) must have skill sets (technical/functional) which are required? 1) multi-tasking (handling changing priorities constantly) 2) computer based skills (all Windows applications, typing, etc.
) 3) good customer service skills (talking to customers) 4) data analysis (review multiple information sources to determine appropriate action) What are the top nice to have skill sets? o Dispatch skills (call centers, 911 operations centers, utilities, etc.
) What soft skill requirements do you have (team fit and personality requirements)? o Looking for energetic and personable candidates who have a good customer service personality that can talk with customers and field workers all day with a good attitude even during stressful or busy times.
Being coachable/trainable because there is so much to learn with this position.
What education and certifications/licensures are required? o High School Graduate / GED Job Type:
Contract Pay:
$22.
00 per hour Expected hours:
40 per week Experience level:
1 year Shift:
Morning shift Weekly day range:
Monday to Friday Work setting:
In-person Application Question(s):
Do you have experience dispatch centers, Utility Dispatch Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
