Help Desk Technician with Security Clearance
Job Type Full-time Description SSI is seeking a Help Desk Technician to provide technical support for a 24x7 Enterprise Service Desk on a government contract.
DUTIES AND
Responsibilities:
Provide Tier 2 technical support to end users via phone, email, remote session and/or onsite support as required Respond to tickets in ServiceNOW in a timely manner and ensure resolution of all open technical issues as required Provide escalation of priority technical issues to next level personnel when appropriate Provide hands-on and desk side support to VIPs as needed Perform troubleshooting of outages, failed peripheral equipment, and system errors to include:
printers, cell phones, PDAs, VDI end equipment, and laptops Assist users with a variety of technical issues to include:
remote/telework connectivity issues and MS Office Suite errors and coordinate with custodian for equipment turn-in Reimaging of operating systems, upgrades to platforms, PKI and credential troubleshooting issues and other routine IT maintenance tasks required Evaluate state-of-the-art computer hardware and software and its application to support specific requirements and to interface with other equipment and systems Will require on-site travel using personal vehicle, company van, company golf cart or another motorized vehicle Requirements REQUIRED SKILLS AND
Qualifications:
Two (2) years of relevant experience, including Windows operating systems Must have an Active Secret Clearance Must have valid state driver's license, personal vehicle and proof of insurance.
Must have DoD 8570 compliant IA and CE certifications to include:
(IA) Security+, CySA+, CCNA Security, CASP, or CISAWhile performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear.
The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl.
The employee is frequently required to lift up to 50 pounds; and carry up to 25 pounds.
The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
SSI is a HUBZone small business that provides professional services including systems engineering, information systems integration, and technology management services.
SSI offers a generous array of benefits including:
Employee Medical, Vision, Dental, and Prescription Drug Insurance Plans, 60% paid premium for dependents.
SSI provides Life Insurance, Long Term Disability, and Short-Term Disability benefits at no cost.
SSI employees receive 24 paid days off in the first year on board.
We also provide Military Leave benefits, a 401(k) Retirement Plan, education assistance, Personal Technology Refresh and Employee Referral bonuses.
Positions subject to Service Contract Act (SCA) have benefits provided as required by law.
#CJ Recommended Skills Computer Architectures Help Desk Information Systems Maintenance Microsoft Office Microsoft Windows Estimated Salary: $20 to $28 per hour based on qualifications.
DUTIES AND
Responsibilities:
Provide Tier 2 technical support to end users via phone, email, remote session and/or onsite support as required Respond to tickets in ServiceNOW in a timely manner and ensure resolution of all open technical issues as required Provide escalation of priority technical issues to next level personnel when appropriate Provide hands-on and desk side support to VIPs as needed Perform troubleshooting of outages, failed peripheral equipment, and system errors to include:
printers, cell phones, PDAs, VDI end equipment, and laptops Assist users with a variety of technical issues to include:
remote/telework connectivity issues and MS Office Suite errors and coordinate with custodian for equipment turn-in Reimaging of operating systems, upgrades to platforms, PKI and credential troubleshooting issues and other routine IT maintenance tasks required Evaluate state-of-the-art computer hardware and software and its application to support specific requirements and to interface with other equipment and systems Will require on-site travel using personal vehicle, company van, company golf cart or another motorized vehicle Requirements REQUIRED SKILLS AND
Qualifications:
Two (2) years of relevant experience, including Windows operating systems Must have an Active Secret Clearance Must have valid state driver's license, personal vehicle and proof of insurance.
Must have DoD 8570 compliant IA and CE certifications to include:
(IA) Security+, CySA+, CCNA Security, CASP, or CISAWhile performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear.
The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl.
The employee is frequently required to lift up to 50 pounds; and carry up to 25 pounds.
The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
SSI is a HUBZone small business that provides professional services including systems engineering, information systems integration, and technology management services.
SSI offers a generous array of benefits including:
Employee Medical, Vision, Dental, and Prescription Drug Insurance Plans, 60% paid premium for dependents.
SSI provides Life Insurance, Long Term Disability, and Short-Term Disability benefits at no cost.
SSI employees receive 24 paid days off in the first year on board.
We also provide Military Leave benefits, a 401(k) Retirement Plan, education assistance, Personal Technology Refresh and Employee Referral bonuses.
Positions subject to Service Contract Act (SCA) have benefits provided as required by law.
#CJ Recommended Skills Computer Architectures Help Desk Information Systems Maintenance Microsoft Office Microsoft Windows Estimated Salary: $20 to $28 per hour based on qualifications.
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