Support Technician
Support Technician Print (https:
//www.
governmentjobs.
com/careers/norfolk/jobs/newprint/4038666) Apply ? Support Technician Salary $37,440.
00 - $61,027.
00 Annually Location 23510, VA Job Type Permanent Full-time Job Number 11180 Department Human Services Opening Date 07/28/2023 Closing Date 8/7/2023 11:
59 PM Eastern
Description
Benefits
Questions Description The Department of Human Services connects eligible citizens to federal, state and local resources for food, healthcare, childcare, cash assistance, workforce development, and energy and utility assistance.
Some of the services we provide are Adult Protective Services, Services for at-risk youth and their families, Adoption and Foster Care, Resources for homeless families and individuals in Norfolk, college internships, Senior and Veterans assistance, and more.
View all benefit descriptions (https:
//www.
norfolk.
gov/376/Benefit-Descriptions).
Essential Functions Department Hiring Salary Range:
$37,440 Essential functions include but are not limited to:
Conducts review of client applications, enters data, monitors reports, prepares correspondence, and maintains all necessary records and documentation.
Verifies client information.
Responds expeditiously and courteously to customer needs and keeps applicants informed.
Answers calls made to the agency, takes messages, files sensitive documents and scans paperwork.
Establishes and maintains effective working relationships with customers, partner organizations and all others to provide a seamless delivery of services.
Communicates clearly and professionally.
Demonstrates computer proficiency and navigates state/local software systems.
Education/Experience Work requires knowledge necessary to understand basic operational, technical, or office processes.
Level of knowledge equivalent to four years of high school or equivalency.
One year of general office work experience.
A bachelor's degree or above may substitute work experience (as approved by the department).
Additional Information & Requirements Signing Bonus:
This position is eligible for a one-time $5,000 signing bonus.
Work Schedule:
8:
30am - 5pm
Regular full-time and permanent part-time employees may receive paid holidays, vacation and sick leave, employer paid pension plan, basic life insurance, voluntary participation in medical and dental, Section 457 deferred compensation, long-term disability, optional life insurance for self, spouse and children, medical and dependent care reimbursement plans, access to membership in credit union and employer provided parking.
Special project/grant employees are generally eligible for the same benefits of regular full-time employees; however, retirement, life insurance and participation in health plans vary depending upon funding and authorization.
Temporary/seasonal and part-time employees are generally only eligible for employer provided parking and access to membership in credit union.
Retirement If you are hired October 5, 2010, or after to a position with City of Norfolk Retirement System benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit.
This will be a pre-tax payroll deduction.
If you are hired January 1, 2022, or after to a position with Virginia Retirement System (VRS) benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit.
This will be a pre-tax payroll deduction.
The Tuition Assistance Program is established to encourage employees toward continued self-development and education.
Permanent full-time and permanent part-time classified, unclassified permanent, full-time special projects, and constitutional employees who have completed six months continuous service will be eligible to apply.
The applicants school of enrollment must be an accredited institution.
NOTE:
The benefits described above are broad generalizations.
The specific benefits that an employee may be eligible for are governed by City regulations, as applicable to job type.
Non-City Positions listed with a job type designation of Non-City are not subject to the benefits descriptions above.
Refer to the content of the job posting for information regarding these positions.
01 The following Supplemental Questions are specific to the position for which you have applied to assist the hiring manager in screening applications for specific experience being sought.
Please be specific in answering these questions as they will be used to evaluate which applications will be given further consideration in the process.
Do not answer see resume or see application as these are not valid answers.
Please note that if you are invited to be interviewed by the department, your responses to the following questions may be subject to verification.
I understand and will answer the following supplemental questions completely and thoroughly.
02 Please select the highest level of education you have completed.
High School Diploma/GED
Some College (6 months or more)
Associate's Degree
Bachelor's Degree
Master's Degree or higher 03 How many years of experience do you have operating computers and performing other clerical duties in an office setting?
Less than 1 year experience
1 - 2 years experience
2 - 4 years experience 4
4 years or more experience 04 How many years of experience do you have collecting data, reviewing data for accuracy and retrieving and scanning documents?
Less than 1 year experience
1 - 2 years experience
2 - 4 years experience
4 years or more experience 05 How many years of customer service experience do you possess?
Less than 1 year experience
1 - 2 years experience
2 - 4 years experience
4 years or more experience 06 Briefly describe your customer service experience.
If no experience, type N/A.
07 Do you have experience working in a confidential environment with sensitive information?
Yes
No 08 If you answered Yes to the previous question, please describe your experience working in an environment with sensitive information that required confidentiality.
Type N/A, if you answered No to the previous question.
09 This position requires you to use basic computer programs.
Please select the software applications you are proficient in.
Microsoft Word
Microsoft Outlook
Microsoft Excel
I do not have experience with the above programs 10 This position requires the completion of multiple tasks throughout the workday.
Describe a time when you were required to multi-task.
11 Please select the option that accurately reflects your current typing speed.
Less than 30 WPM
30 - 40 WPM
41 WPM or more 12 If you were referred for this position by a current City of Norfolk employee, please provide the employee's name, department, and job title.
If not, please indicate by typing N/A.
13 Are you a current or previous City of Norfolk employee?
Yes - I am a current City of Norfolk Employee
Yes - I am a previous City of Norfolk Employee
No - I am not a previous or current City of Norfolk employee 14 Please provide an explanation of any periods of unemployment that are 30 days or longer.
Indicate N/A if you have not experienced any periods of unemployment.
15 A conviction (felony or misdemeanor) does not necessarily eliminate you from employment consideration.
A criminal background check is conducted on all new hires.
Failure to disclose all criminal convictions may result in disqualification from employment consideration or may result in dismissal from City of Norfolk employment if you have been hired.
The nature of the offense; the time that has passed since the offense, conduct and/or completion of the sentence; and the nature of the job sought may be taken into consideration.
Have you ever been convicted of a felony or a misdemeanor?
I have been convicted of a felony
I have been convicted of a misdemeanor
I have been convicted of a felony and a misdemeanor
I have not been convicted of a felony or a misdemeanor 16 If you answered, that you have been convicted of a felony and/or a misdemeanor, please provide an explanation including the city, state and date of the conviction.
This excludes minor traffic violations such as speeding tickets.
17 Please indicate your veteran status.
(A copy of your long form DD-214 may be required)
I am not a Veteran
I am a Veteran
I am a Disabled Veteran Required Question Agency City of Norfolk Apply Please verify your email address Verify Email Recommended Skills Customer Demand Planning Customer Service Microsoft Excel Microsoft Outlook Microsoft Word Multitasking Estimated Salary: $20 to $28 per hour based on qualifications.
//www.
governmentjobs.
com/careers/norfolk/jobs/newprint/4038666) Apply ? Support Technician Salary $37,440.
00 - $61,027.
00 Annually Location 23510, VA Job Type Permanent Full-time Job Number 11180 Department Human Services Opening Date 07/28/2023 Closing Date 8/7/2023 11:
59 PM Eastern
Description
Benefits
Questions Description The Department of Human Services connects eligible citizens to federal, state and local resources for food, healthcare, childcare, cash assistance, workforce development, and energy and utility assistance.
Some of the services we provide are Adult Protective Services, Services for at-risk youth and their families, Adoption and Foster Care, Resources for homeless families and individuals in Norfolk, college internships, Senior and Veterans assistance, and more.
View all benefit descriptions (https:
//www.
norfolk.
gov/376/Benefit-Descriptions).
Essential Functions Department Hiring Salary Range:
$37,440 Essential functions include but are not limited to:
Conducts review of client applications, enters data, monitors reports, prepares correspondence, and maintains all necessary records and documentation.
Verifies client information.
Responds expeditiously and courteously to customer needs and keeps applicants informed.
Answers calls made to the agency, takes messages, files sensitive documents and scans paperwork.
Establishes and maintains effective working relationships with customers, partner organizations and all others to provide a seamless delivery of services.
Communicates clearly and professionally.
Demonstrates computer proficiency and navigates state/local software systems.
Education/Experience Work requires knowledge necessary to understand basic operational, technical, or office processes.
Level of knowledge equivalent to four years of high school or equivalency.
One year of general office work experience.
A bachelor's degree or above may substitute work experience (as approved by the department).
Additional Information & Requirements Signing Bonus:
This position is eligible for a one-time $5,000 signing bonus.
Work Schedule:
8:
30am - 5pm
Regular full-time and permanent part-time employees may receive paid holidays, vacation and sick leave, employer paid pension plan, basic life insurance, voluntary participation in medical and dental, Section 457 deferred compensation, long-term disability, optional life insurance for self, spouse and children, medical and dependent care reimbursement plans, access to membership in credit union and employer provided parking.
Special project/grant employees are generally eligible for the same benefits of regular full-time employees; however, retirement, life insurance and participation in health plans vary depending upon funding and authorization.
Temporary/seasonal and part-time employees are generally only eligible for employer provided parking and access to membership in credit union.
Retirement If you are hired October 5, 2010, or after to a position with City of Norfolk Retirement System benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit.
This will be a pre-tax payroll deduction.
If you are hired January 1, 2022, or after to a position with Virginia Retirement System (VRS) benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit.
This will be a pre-tax payroll deduction.
The Tuition Assistance Program is established to encourage employees toward continued self-development and education.
Permanent full-time and permanent part-time classified, unclassified permanent, full-time special projects, and constitutional employees who have completed six months continuous service will be eligible to apply.
The applicants school of enrollment must be an accredited institution.
NOTE:
The benefits described above are broad generalizations.
The specific benefits that an employee may be eligible for are governed by City regulations, as applicable to job type.
Non-City Positions listed with a job type designation of Non-City are not subject to the benefits descriptions above.
Refer to the content of the job posting for information regarding these positions.
01 The following Supplemental Questions are specific to the position for which you have applied to assist the hiring manager in screening applications for specific experience being sought.
Please be specific in answering these questions as they will be used to evaluate which applications will be given further consideration in the process.
Do not answer see resume or see application as these are not valid answers.
Please note that if you are invited to be interviewed by the department, your responses to the following questions may be subject to verification.
I understand and will answer the following supplemental questions completely and thoroughly.
02 Please select the highest level of education you have completed.
High School Diploma/GED
Some College (6 months or more)
Associate's Degree
Bachelor's Degree
Master's Degree or higher 03 How many years of experience do you have operating computers and performing other clerical duties in an office setting?
Less than 1 year experience
1 - 2 years experience
2 - 4 years experience 4
4 years or more experience 04 How many years of experience do you have collecting data, reviewing data for accuracy and retrieving and scanning documents?
Less than 1 year experience
1 - 2 years experience
2 - 4 years experience
4 years or more experience 05 How many years of customer service experience do you possess?
Less than 1 year experience
1 - 2 years experience
2 - 4 years experience
4 years or more experience 06 Briefly describe your customer service experience.
If no experience, type N/A.
07 Do you have experience working in a confidential environment with sensitive information?
Yes
No 08 If you answered Yes to the previous question, please describe your experience working in an environment with sensitive information that required confidentiality.
Type N/A, if you answered No to the previous question.
09 This position requires you to use basic computer programs.
Please select the software applications you are proficient in.
Microsoft Word
Microsoft Outlook
Microsoft Excel
I do not have experience with the above programs 10 This position requires the completion of multiple tasks throughout the workday.
Describe a time when you were required to multi-task.
11 Please select the option that accurately reflects your current typing speed.
Less than 30 WPM
30 - 40 WPM
41 WPM or more 12 If you were referred for this position by a current City of Norfolk employee, please provide the employee's name, department, and job title.
If not, please indicate by typing N/A.
13 Are you a current or previous City of Norfolk employee?
Yes - I am a current City of Norfolk Employee
Yes - I am a previous City of Norfolk Employee
No - I am not a previous or current City of Norfolk employee 14 Please provide an explanation of any periods of unemployment that are 30 days or longer.
Indicate N/A if you have not experienced any periods of unemployment.
15 A conviction (felony or misdemeanor) does not necessarily eliminate you from employment consideration.
A criminal background check is conducted on all new hires.
Failure to disclose all criminal convictions may result in disqualification from employment consideration or may result in dismissal from City of Norfolk employment if you have been hired.
The nature of the offense; the time that has passed since the offense, conduct and/or completion of the sentence; and the nature of the job sought may be taken into consideration.
Have you ever been convicted of a felony or a misdemeanor?
I have been convicted of a felony
I have been convicted of a misdemeanor
I have been convicted of a felony and a misdemeanor
I have not been convicted of a felony or a misdemeanor 16 If you answered, that you have been convicted of a felony and/or a misdemeanor, please provide an explanation including the city, state and date of the conviction.
This excludes minor traffic violations such as speeding tickets.
17 Please indicate your veteran status.
(A copy of your long form DD-214 may be required)
I am not a Veteran
I am a Veteran
I am a Disabled Veteran Required Question Agency City of Norfolk Apply Please verify your email address Verify Email Recommended Skills Customer Demand Planning Customer Service Microsoft Excel Microsoft Outlook Microsoft Word Multitasking Estimated Salary: $20 to $28 per hour based on qualifications.
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