Pega Production Support Consultant Customer Service & Call Center - Norfolk, VA at Geebo

Pega Production Support Consultant

DescriptionEvaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.
Leading ongoing reviews of business processes and developing optimization strategies.
Staying uptodate on the latest process and IT advancements to automate and modernize systems.
Conducting meetings and presentations to share ideas and findings.
Performing requirements analysis.
Documenting and communicating the results of your efforts.
Effectively communicating your insights and plans to cross-functional team members and management.
Gathering critical information from meetings with various stakeholders and producing useful reports.
Ensuring solutions meet business needs and requirements.
Updating, implementing and maintaining procedures.
Prioritizing initiatives based on business needs and requirements.
Serving as a liaison between stakeholders and users.
Managing competing resources and priorities.
Monitoring deliverables and ensuring timely completion of projects.
Exceptional analytical and conceptual thinking skills.
The ability to influence stakeholders and work closely with them to determine acceptable solutions.
Excellent documentation skills.
Fundamental analytical and conceptual thinking skills.
Experience creating detailed reports and giving presentations.
A track record of following through on commitments.
Excellent planning, organizational, and time management skills.
Recommended Skills Analytical Automation Business Processes Business Requirements Communication Presentations Estimated Salary: $20 to $28 per hour based on qualifications.

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