Support Guide
5.
0 Quick Apply Full-time 16 hours ago Full Job Description About Yellow Dog Software If you are a hospitality professional with an eye for operational excellence, we would love to hear from you.
At Yellow Dog Software we strive to be a different kind of software company.
At our core, we provide inventory management software for everyone from mom & pop restaurants to major league sports stadiums, large five star resorts and everything in between.
How we do it is what makes us different.
We are committed to providing a level of service, both internally, and to our clients that only hospitality professionals truly understand.
That is why we prioritize hospitality experience and cultural fit above all else in our hiring philosophy.
If you have a passion for hospitality and the experience to match, we will train you how to work in our technical world.
Job Description The primary duties of this position include supporting our growing list of clients in the use of our inventory management software.
Support Guides will be expected to work with existing clients in the training and troubleshooting of the Yellow Dog Inventory system.
You will be working directly with our valued clients in the hospitality industry to gather information about issues they are facing, and guide them to solutions.
In addition to maintaining a great relationship with existing clients, specific duties would include communicating questions and solutions internally, tracking client information in our ticketing system, researching issues and providing the best solution for our client and maintaining detailed notes and documentation.
This is a fast paced job that is great if you enjoy the gratification of helping other people.
Experience/Requirements Show a willingness to learn every day Develop a deep understanding of our proprietary inventory software Lead clients to solutions within the framework of defined support processes Communicate clearly and concisely with clients and teammates Offer insights that contribute to the growth of your team Manage several responsibilities simultaneously Learn and apply basic Microsoft Office skills Overnight Travel - Rare for this position Security Clearance - Not Required Ideal Candidates Would Also Have One or More of the Following:
Hospitality work experience (Server, Bartender, or F&B Management Experience) Experience with Point of Sale, Inventory, or Accounting systems Work Hours M-F 8:
30 to 5 in office, with rotating Noon - 8 shifts Rotating On Call Shifts Overnight Travel - Rarely for this position.
Security Clearance - Not Required Job Type:
Full-time
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Health savings account Life insurance Paid time off Parental leave Vision insurance Schedule:
8 Hours Monday to Friday On-call rotation Supplemental pay types:
Bonus pay Ability to commute/relocate:
Norfolk, VA 23502:
Reliably commute or planning to relocate before starting work (Required) Education:
High school or equivalent (Preferred) Work Location:
One location Job Type:
Full-time
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Shift:
8 hour shift Weekly day range:
Monday to Friday Ability to commute/relocate:
Norfolk, VA 23502:
Reliably commute or planning to relocate before starting work (Required) Work Location:
One location The primary duties of this position include supporting our growing list of clients in the use of our inventory management software.
Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
0 Quick Apply Full-time 16 hours ago Full Job Description About Yellow Dog Software If you are a hospitality professional with an eye for operational excellence, we would love to hear from you.
At Yellow Dog Software we strive to be a different kind of software company.
At our core, we provide inventory management software for everyone from mom & pop restaurants to major league sports stadiums, large five star resorts and everything in between.
How we do it is what makes us different.
We are committed to providing a level of service, both internally, and to our clients that only hospitality professionals truly understand.
That is why we prioritize hospitality experience and cultural fit above all else in our hiring philosophy.
If you have a passion for hospitality and the experience to match, we will train you how to work in our technical world.
Job Description The primary duties of this position include supporting our growing list of clients in the use of our inventory management software.
Support Guides will be expected to work with existing clients in the training and troubleshooting of the Yellow Dog Inventory system.
You will be working directly with our valued clients in the hospitality industry to gather information about issues they are facing, and guide them to solutions.
In addition to maintaining a great relationship with existing clients, specific duties would include communicating questions and solutions internally, tracking client information in our ticketing system, researching issues and providing the best solution for our client and maintaining detailed notes and documentation.
This is a fast paced job that is great if you enjoy the gratification of helping other people.
Experience/Requirements Show a willingness to learn every day Develop a deep understanding of our proprietary inventory software Lead clients to solutions within the framework of defined support processes Communicate clearly and concisely with clients and teammates Offer insights that contribute to the growth of your team Manage several responsibilities simultaneously Learn and apply basic Microsoft Office skills Overnight Travel - Rare for this position Security Clearance - Not Required Ideal Candidates Would Also Have One or More of the Following:
Hospitality work experience (Server, Bartender, or F&B Management Experience) Experience with Point of Sale, Inventory, or Accounting systems Work Hours M-F 8:
30 to 5 in office, with rotating Noon - 8 shifts Rotating On Call Shifts Overnight Travel - Rarely for this position.
Security Clearance - Not Required Job Type:
Full-time
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Health savings account Life insurance Paid time off Parental leave Vision insurance Schedule:
8 Hours Monday to Friday On-call rotation Supplemental pay types:
Bonus pay Ability to commute/relocate:
Norfolk, VA 23502:
Reliably commute or planning to relocate before starting work (Required) Education:
High school or equivalent (Preferred) Work Location:
One location Job Type:
Full-time
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Shift:
8 hour shift Weekly day range:
Monday to Friday Ability to commute/relocate:
Norfolk, VA 23502:
Reliably commute or planning to relocate before starting work (Required) Work Location:
One location The primary duties of this position include supporting our growing list of clients in the use of our inventory management software.
Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
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